Helpdesk Engineer / L1 IT Workspace Management Engineer

Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities & Skills Required

• Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
• Perform hardware and software installations, configurations, upgrades, and updates.
• Diagnose and resolve basic network connectivity and remote access issues.
• Support virtual desktop environments and remote support tools when required.
• Monitor server health and performance using standard monitoring tools.
• Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
• Respond to user requests through phone, email, chat, and in-person support channels.
• Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
• Escalate unresolved or complex issues to senior support teams or vendors.
• Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
• Ensure timely communication and updates to users throughout the support process.
• Provide guidance to users on basic IT best practices and troubleshooting techniques.
• Stay updated with the latest desktop support technologies and workplace IT standards.
• Strong knowledge of Desktop Support & End User Support.
• Hands on experience with Windows OS Installations & Troubleshooting.
• Outlook configuration and troubleshooting skills.
• Hardware troubleshooting and PC/Laptop support experience.
• Knowledge of remote support tools, ticketing tools, and SLA management.
• Basic understanding of network troubleshooting and IT asset management.
• Ability to provide VIP/User support in professional management

Qualifications

• Education: Bachelor's degree or any graduate qualification.
• 1–3 years of experience in Desktop Support, IT Support, or a related technical role.
• Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational and time management abilities.

Location & Additional Details

• Work Days:  6 days per week, Day shift.
• Job Type:  Full-time, On-site
• Location:  New Delhi, India

Mandatory:  Candidates must be based in or willing to relocate to New Delhi for this position