Support Analyst, Sales & Research IT, Information Technology

Key Areas of Responsibilities

• Provide expert support for applications and infrastructure related to Sales & Research services.
• Troubleshoot and resolve technical issues promptly.
• Assist users with queries and troubleshoot application-related problems.
• Maintain and enhance existing processes to improve efficiency.
• Work within Linux and Windows server environments to ensure stability and performance.
• Collaborate with teams to implement best practices and upgrades.
• Document support procedures and solutions for future reference.
• Monitor system performance and perform routine maintenance tasks.

Requirements

• Bachelor or Master Degree or above in Computer Science, Software Engineering or IT related area
• Minimum 2 years of relevant experience in Application Support*;*
• Proven ability in application support using RDBMS and Linux.
• In-depth understanding of linux commands and database.
• Strong analytical and quantitative,  interpersonal, problem-solving, client serving,  multi-tasking skills
• Able to work independently, attention to details, result-driven, self-motivated, self-starter, proactive mindset, enthusiastic and should be a good team player.
• Excellent command of / fluent in both spoken and written English.

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