Sr Software Engineer_Technical Support

Job Details

• Location: CitiusTech SEZ1
• Experience: 3 - 5 Years
• Job Type: Employee
• Openings: 1

Role Description

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose
We are shaping healthcare possibilities to make our clients' businesses successful, which is not just a statement but our purpose, driving us to explore what's next in healthcare.

Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.

100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

As an Senior Software Engineer – Technical Support, you will be responsible for the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.

Responsibilities: -

• Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.
• Respond to client problems (phone/portal).
• Provide voice support (inbound/outbound), log and document incidents within a ticketing system (Auto generated tickets)
• Refer incidents to the senior team when an incident is beyond the scope.
• Ensure SLAs are met and delivered according to Support specification.
• Participate in sharing knowledge and publishing Knowledge articles.
• Familiar working on ITSM Ticketing tools.
• Provide L1 and L2 support by troubleshooting and resolving application/system-related issues, preferably within the Healthcare domain.
• Analyze incidents, identify root causes, and implement effective solutions to ensure timely issue resolution.
• Demonstrate strong analytical thinking and problem-solving skills to address complex technical and operational challenges.
• Learn new technologies, tools, and processes quickly while adhering to established support procedures and compliance requirements.
• Take ownership of assigned tasks and proactively drive them to completion with minimal supervision.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Communicate effectively with stakeholders through clear and professional verbal and written interactions.
• Maintain accurate documentation of incidents, resolutions, and support activities to support knowledge sharing and process improvement.

Experience: -

• 3 – 5 Years

Location: -

• Bangalore

Educational Qualifications: -

• Engineering Degree – BE/ME/BTech/MTech/BSc/MSc.
• Technical certification in multiple technologies is desirable.

Skills: -

Mandatory Technical Skills: -

• Well versed with L1-L2 support process (Preferably Healthcare Domain)
• Excellent analytical thinking and problem-solving skills
• Quick learner and follows process diligently
• Good sense of ownership and proactively takes responsibilities

Our commitment

To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we're humanizing healthcare to make a positive impact on human lives.

What drives us

At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

Life@CitiusTech

We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

Rated by our employees as the 'Great Place to Work for' according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

Our EVP

Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

To learn more about CitiusTech, visit and follow us on     

Happy applying!