Associate Content Support Analyst
Clarivate
Description
Associate Content Support Analyst
We are seeking an Associate Content Support Analyst to join our ExLibris team in Chennai, India. This is a fantastic opportunity to work with Alma Library Management System (Ex Libris). The Technical Support Analyst provides quality and efficient service to our customers. In this role, you'll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers.
About You
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Bachelor's Degree holder in relevant field (MLIS, Information Systems, Industrial Engineering)
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Must have minimum 1 year experience in technical customer service.
It would be great if you also had…
- Familiarity with Research Office practices & Digital library experience
- Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
- SQL experience
What Will You Be Doing in This Role?
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Analyzing and solving complex issues in the customer's environment
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Providing professional and high-level customer support on Ex Libris products
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Working as a team member and collaborating with other teams
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Daily communication with customers via CRM systems, emails, and phone calls
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Collaborating with other groups in the company, such as Product Management and account managers
Hours of Work (Mon to Fri)
Rotational shift based on the requirements. 40 hours/week with 9 hours a day with one hour break.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
About Clarivate
Clarivate is a global provider of transformative intelligence, offering enriched data, insights, analytics, workflow solutions, and expert services. Their offerings span Academia & Government, Intellectual Property, and Life Sciences & Healthcare. Notably, Clarivate owns and manages several prominent platforms, including Web of Science, Cortellis, Derwent Innovation, CompuMark, and MarkMonitor. The company serves a diverse clientele comprising corporations, universities, law firms, government agencies, public libraries, and other professional services organizations. Established in 2016, Clarivate has expanded its global presence through strategic acquisitions, such as the merger with ProQuest in 2021.