Program Success Manager (PSM)

Job Information

Title: Program Success Manager (PSM)

Job Type: Full time

Company: ClassKlap Pvt. Ltd.

Country: India

Location: Tirunelveli

Published: 20/03/2020

Industry: Education

City: Tirunelveli

State/Province: Tamil Nadu

Zip/Postal Code: 600044

Job Title – Manager -Program Success (PSM)

Job Summary – PSM shall beresponsible for ensuring seamless implementation of IMAX Program. You will be the bridge carrying feedback from schools/ABMs on ground and provide a resolution in coordination with the central team. Support business team in their pre-sales effort. Ensure retention and provide business growth from existing clients.

Reports To –Regional Business Manager

Roles and Responsibilities

Program Implementation and School****Relationship: 1.      Relationship: Manage the relationship with the designated schools within the territory in co-ordination with the ABM of that territory. 2.      **Program Implementation and Communication:**Share the progress of program implementation in the School with the correspondent/owner during the school visits. 3.      Proactive problem solving–Be transparent in sharing the feedback of the Schools and proactively resolve issues orqueries of our clients in a timely manner. 4.      Escalate all issues concerning program implementation to the Program Successcentral team 5.      Drive academic program – Certain Academic programs shall be conducted from time to time and PSM shall be entrusted with the responsibility of driving the same effectively at the School. Lead Indicators of Improvement: 1.       Identify lead indicators of improvements at the School 2.       Gather evidences around lead indicators to strengthen the case for renewal and business growth Training/Feedback 1.       Capture and share feedback received from schools to the product/content team which will help us to modify & improve the product year on year. 2.       Be proactive in understanding every product offering in detail. 3.       Identify pain points of School and coordinate with central team for effective resolution 4.       Identify different category of customers and learn to deal with them during implementation  Business Development: 1.      School Retention and upgrade: Retain existing schools and upgrade the value of business within the portfolioin co-ordination with the RBM/ABMs, by ensuring seamless implementation of the program and academic interventions. 2.      **Pre-**sales: Support BD Team with pre-sales activity Reporting and Documentation 1.      **Documentation:**Adhere to the process laid down by the central team and complete all documentation within the stipulated timelines. 3. Reporting: Keep all reporting formats, documentation etc. updated on day-to-day basis.   About IMAX Program We are a K-10 education technology company led by passionate people with a common interest in improving education across the country. Our team includes expert academicians and alumni of IITs, IIMs, ISB, NID, RAND Corporation, Teach for India and many other reputed institutes. We are India's first and only Individualised Progressive Learning Program. We exist because we strongly believe that "No two students are the same". Founded in 2009 as an education assessment consulting firm, we have partnered with various national and international organizations for impact assessment programs. Our products include: IMAX - a comprehensive product suite consisting of learning material, assessments, individualised feedback, individualised remedial worksheets, teaching support and digital content. IMAX++ -a curriculum centric program which combines the IMAX range with the power of technology to deliver individualised and experiential learning through tablet-based support for teachers, hands-on kits for students and phone-based apps for parents. We are one of the fastest growing education startups in India. We have been adopted by more than 700+ schools, 8000+ teachers and 3,00,000+ students across the country. By 2020, we aim to work with 1 million students and help them achieve their true potential. We have been covered by CNBC TV 18, The Hindu, Business Standard, VCCircle and YourStory. We have also featured in the prestigious Harvard Business Review as a case study. The culture of the company is dynamic, fast-paced and entrepreneurial, making it an ideal grooming ground for those who want to tread the unchartered path and make a real impact. We have more than 250 full time employees closely working with each other from offices in Bangalore, Pune, Hyderabad, Chennai and Vijayawada. We are an equal opportunity employer.