Business Analyst

Job Description – Salesforce Business Analyst (0–1 Year Experience)

We are looking for a Salesforce Business Analyst with 0–1 year of experience and a basic understanding of Business Analysis, Agile/Scrum, SDLC, and story/ticket writing. The candidate should have functional knowledge of Salesforce Administration, especially in Sales Cloud, Service Cloud, and Experience Cloud.

Key Responsibilities:

• Assist in gathering and documenting business requirements from stakeholders
• Support preparation of BRDs, FRDs, and user stories
• Participate in stakeholder meetings and capture MoM, action items, and decisions
• Assist in creating and managing story tickets and acceptance criteria
• Support As–Is / To–Be process mapping
• Collaborate with development and QA teams to ensure requirements are understood
• Support UAT activities, including test case preparation and defect tracking
• Maintain project documentation, trackers, and reports
• Identify gaps or inconsistencies in requirements and escalate when needed

Required Skills:

• Basic understanding of Agile/Scrum and SDLC
• Basic knowledge of story writing / ticket creation
• Good communication and documentation skills
• Basic understanding of Salesforce CRM platform
• Knowledge of Salesforce standard objects like Leads, Accounts, Opportunities, and Cases
• Exposure to Salesforce reports and dashboards
• Good knowledge of Salesforce Admin (Sales, Service, Experience Cloud)

• 0–1 year of experience
• Basic understanding of Business Analysis, Agile/Scrum, SDLC, and story/ticket writing
• Basic knowledge of story writing / ticket creation
• Good communication and documentation skills
• Basic understanding of Salesforce CRM platform
• Knowledge of Salesforce standard objects like Leads, Accounts, Opportunities, and Cases
• Exposure to Salesforce reports and dashboards
• Good knowledge of Salesforce Admin (Sales, Service, Experience Cloud)
• Internship/project exposure in Salesforce BA / CRM projects is preferred
• Familiarity with tools like JIRA / Confluence is preferred
• Salesforce Admin knowledge or certification is a plus