Business Analyst

Job Title: Salesforce Business Analyst (3–5 Years Experience) Job SummaryWe are looking for a Salesforce Business Analyst with 3–5 years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows.

Key Responsibilities

• • Gather, analyze, and document business requirements (user stories, BRDs, FRDs)
    • Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions.
    • Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud.
    • Perform hands-on Salesforce configuration, including:
    • Data model design (objects, relationships, fields)
    • Page layouts, record types, and dynamic forms
    • Validation rules, flows, and process automation
    • Profiles, permission sets, and access control
    • Understand and support data flow across systems (e.g., Salesforce to external platforms)
    • Collaborate with developers and architects on integrations and complex use cases
    • Participate in UAT, defect triage, and release cycles
    • Create and maintain reports, dashboards, and documentation
    • Ensure solutions align with Salesforce best practices and scalability

Required Skills & Qualifications

• • 3–5 years of experience as a Salesforce Business Analyst
    • Strong understanding of: Sales Cloud, Service Cloud, and Experience Cloud
    • Hands-on experience with Salesforce configuration beyond basic setup, including: Flows and automation (must-have)
    • Data modeling and relationships
    • Security model (profiles, permission sets)
    • Good understanding of integrations and cross-system data flows
    • Ability to work on moderately complex requirements and scenarios
    • Experience working in Agile/Scrum environments
    • Strong skills in: Requirement gathering and analysis
    • Stakeholder communication
    • Documentation (Jira, Confluence)

• 3–5 years of experience as a Salesforce Business Analyst
• Strong understanding of: Salesforce Cloud, Service Cloud, and Experience Cloud
• Hands-on experience with Salesforce configuration beyond basic setup, including: Flows and automation (must-have)
• Data modeling and relationships
• Security model (profiles, permission sets)
• Good understanding of integrations and cross-system data flows
• Ability to work on moderately complex requirements and scenarios
• Experience working in Agile/Scrum environments
• Strong skills in: Requirement gathering and analysis
• Stakeholder communication
• Documentation (Jira, Confluence)