Business Analyst

The Business Analyst (BA) will play a critical role in bridging the gap between customer business objectives and our IT service delivery, ensuring successful adoption, measurable value realization, and identification of new business opportunities. Key responsibilities include customer onboarding & implementation support, customer adoption & value realization, account growth & opportunity identification, and advocacy & continuous improvement. The BA will conduct requirements gathering workshops, document business needs and technical specifications, analyze usage data, support Joint Success Plans (JSPs), prepare dashboards, participate in Quarterly Business Reviews (QBRs), capture future requirements, identify unmet needs, log Customer Success Qualified Leads (CSQLs), assist in building business cases for upsell/cross-sell opportunities, document customer success stories, partner with Customer Marketing, and recommend process improvements to enhance customer experience.

The job description seeks a detail-oriented and customer-focused Business Analyst (BA) to join the Customer Success Management (CSM) team. It emphasizes requirements gathering, documentation, validation, and collaboration skills.