Developer - II

Job Summary

We are seeking an experienced Salesforce professional with deep expertise in Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and Salesforce Industry Clouds to design and deliver scalable, end-to-end CRM, quoting, and industry-specific solutions. The role requires strong functional understanding, hands-on configuration and development skills, and experience working with complex enterprise business processes.

Key Responsibilities

Sales Cloud

Design and implement Lead-to-Opportunity processes Configure Accounts, Contacts, Opportunities, Products, Price Books Implement Sales Processes, Forecasting, Path, Automation (Flows) Build dashboards and reports for sales performance and pipeline management

Service Cloud

Design End-to-End Case Management solutions Configure Queues, Assignment Rules, Escalations, Entitlements & SLAs Implement Omni-Channel, CTI, Live Chat, Email-to-Case, Web-to-Case Customize Service Console, Macros, Knowledge, Quick Text Enable Experience Cloud for customer/partner self-service portals

Revenue Cloud (CPQ & Billing)

Design and implement Salesforce CPQ solutions Configure Products, Bundles, Options, and Product Rules Implement Pricing Methods, Discount Schedules, and Approval Processes Configure Quote Templates, Document Generation, and Contract Lifecycle Integrate CPQ with Order Management, Billing, ERP, and Finance systems Support Amendments, Renewals, Upgrades, and Subscriptions

Salesforce Industry Cloud

(One or more: Automotive, Communications, Financial Services, Health, Manufacturing) Implement Industry Data Models & Objects Configure OmniStudio (FlexCards, OmniScripts, DataRaptors) Design industry-specific business flows and UI experiences Customize Industry Consoles and Guided Processes Integrate industry clouds with Sales, Service, and Revenue Cloud Support industry APIs and standard integration patterns

Automation & Development

Build automation using Flows (Record-Triggered, Screen, Scheduled) Develop custom logic using Apex, Triggers, Batch Apex Build custom UI using Lightning Web Components (LWC) Optimize performance, governor limits, and data model design

Integration & Architecture

Design integrations using REST/SOAP APIs, Platform Events, MuleSoft Integrate Salesforce with ERP, Order Management, Billing, and external systems Support SSO, OAuth, and enterprise security standards Follow Salesforce reference architectures and best practices

Reporting, Analytics & AI

Build advanced Reports and Dashboards Enable CRM Analytics for sales, service, and revenue insights Support Einstein AI features (Lead Scoring, Opportunity Insights, Case Classification)

Deployment, Governance & Delivery

Manage deployments using SFDX, CI/CD pipelines, and Change Sets Ensure data security, compliance, and audit readiness Support UAT, production issues, and post-go-live enhancements Provide documentation, knowledge transfer, and training

• Strong hands-on experience with Sales Cloud & Service Cloud
• Proven expertise in Salesforce CPQ / Revenue Cloud
• Experience implementing at least one Salesforce Industry Cloud
• Solid understanding of Salesforce security and data model
• Strong stakeholder communication and solution design skills
• Experience working in Agile/Scrum delivery models