Center Head – Coworking

We are hiring a Center Head to take complete ownership of our coworking center — operating it as a self-contained business unit. This is a hands-on, on-ground role responsible for revenue, operations, customer experience, finance, and growth. The ideal candidate will have a strong operations background with basic finance exposure, an entrepreneurial mindset, and the ability to run the center independently as a P&L owner.

1. Revenue & Sales (Primary KPI)

• Own occupancy targets and monthly revenue for the center
• Handle walk-ins, conduct client tours, and deliver workspace demos
• Convert inbound and outbound leads into paying members — individuals, startups, and team accounts
• Manage pricing discussions, negotiations, and deal closures within defined thresholds
• Build and maintain a healthy local sales pipeline through CRM discipline

2. Growth & Lead Generation

• Generate new leads via local outreach, cold visits, and B2B networking
• Build partnerships with local startups, SMEs, consultants, and professional communities
• Plan and execute events, workshops, demo days, and networking sessions
• Drive local marketing initiatives and provide direction for social media presence

3. Operations & Facility Management

• Ensure smooth day-to-day functioning of the center across all touchpoints
• Supervise housekeeping, security, and maintenance staff
• Manage vendors — internet, electricity, HVAC, furniture, pantry, AMC contracts
• Ensure zero downtime on critical services (WiFi, power backup, access control)
• Maintain consistent standards of cleanliness, ambience, and infrastructure quality

4. Finance & Collections

• Manage billing, invoicing, and collections from all member accounts
• Track operational expenses and identify cost optimization opportunities
• Monitor center-level P&L, contribution margin, and unit economics
• Reconcile petty cash, vendor payments, and member dues
• Coordinate with the central accounts team for reporting, GST inputs, and compliance

5. Customer Experience & Retention

• Own end-to-end onboarding for new members
• Serve as the single point of contact for member issues, requests, and escalations
• Build strong member relationships and drive community engagement
• Track satisfaction, NPS, and proactively work on retention and renewals

6. Reporting & Performance Tracking

• Track and report core metrics:
  • Occupancy %
  • Revenue per seat
  • Lead-to-conversion ratio
  • Cost per seat
  • Member churn and renewal rate
• Share daily and weekly performance reports with leadership
• Continuously identify and execute initiatives to improve center performance

7. Team Management

• Supervise the Operations Executive and on-ground support staff
• Allocate daily responsibilities, monitor task completion, and review performance
• Ensure discipline, attendance, grooming standards, and productivity of the team

8. Issue & Escalation Management

• Handle critical incidents — internet downtime, power failures, member complaints, security issues
• Ensure rapid resolution with minimal disruption to members
• Maintain documented backup plans and SOPs for essential services

9. Compliance & Documentation

• Maintain member agreements, KYC, and renewal documentation
• Ensure timely and accurate invoicing and record-keeping
• Coordinate with finance and legal teams on statutory and compliance matters

Requirements

Qualifications

• Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
• 1–2 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer-facing operations role
• Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred

Functional Skills

• Strong sales orientation with a proven ability to close B2C / B2B deals
• Working knowledge of finance basics — invoicing, collections, P&L tracking, expense management
• Vendor management and negotiation skills
• Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
• Excellent communication skills in English and Hindi

Behavioral Attributes

• Hands-on, on-ground operator — not a desk-bound manager
• Strong ownership mindset with ability to juggle multiple priorities
• Solution-oriented, proactive, and resilient under pressure
• High standards on hospitality, attention to detail, and member experience
• Comfortable in a fast-paced, founder-led startup environment