Job Description

Essential Functions:

• Set up new customers in SAP based on Zendesk ticket submitted by Sales
• Complete supplier forms submitted by new customers
• Enter approved partner pricing discounts into Partner Portal as promotional code
• Manage customer price agreements in Salesforce
• Ensure clean and timely booking of customer purchase orders, including:
  • Proactively audit open quotations for pre-booking accuracy
  • Receive incoming customer purchase orders from Order Management Specialist
  • Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing)
  • Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist
• Create quotes in the following exception-based circumstances:
  • In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers
  • In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers
  • To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment
  • Exercise judgment in interpreting and implementing operating practices to resolve exceptions.
• Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required
• Assist in providing user experience support in Salesforce

Knowledge, Skills, and Abilities:

• Customer First mentality
• Ability to exercise judgment with operating procedures
• Team player with the ability to work cross-functionally
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced, dynamic environment
• Ability to handle various tasks simultaneously
• Ability to prioritize and proactively drive issues to resolution in a timely manner
• Process improvement focus
• Salesforce CRM and CPQ a plus

Minimum education and work experience required:

• Bachelor's Degree
• 2+ years professional experience supporting Sales organization
• Previous experience in Inside Sales a plus

Additional Job Description