Engagement Support Coordinator

We are looking for an Engagement Support Coordinator to support client engagements through operational coordination, billing support, reporting, and resource management. This role works closely with Engagement Manager and cross-functional teams to ensure smooth execution of client engagements and adherence to internal and client processes.This is an opportunity for professionals who want to build a career in client engagement, operations, and project management.Key ResponsibilitiesSupport ongoing client engagements through coordination, tracking, and reporting, invoicing etc.Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of processes and deliverables. Resource Identification: Recruit resources ensuring alignment with client needs and project objectives.Track resource allocation, utilization, onboarding, offboarding and leaves to ensure client coverage and accurate invoicing.Assist in collecting and documenting client feedback and action items.Guide team members on timesheet logging, JIRA usage, and internal tools.Resource onboarding on internal and client platform.Maintain engagement trackers, dashboards, and documentation.Ensure compliance with internal processes and client systems within timelines.

High proficiency in ExcelExperience in client facing environment is a must have.Exceptional communication skills across a wide range of stakeholders.Ability to work cohesively in a team environment while balancing multiple priorities.High level of attention to detail, resilience, enthusiasm, energy and drive. Excellent time management skills.Positive, can-do attitude focused on continuous improvement. Ability to take feedback and constructive criticism to drive improved delivery solutions. Ability to drive delivery.