Infra. Architect

Job Summary

The Infra Architect role involves designing and implementing robust infrastructure solutions that enhance the efficiency of incident management and service desk operations. With a focus on Service Now and Windows environments the candidate will ensure seamless integration and optimal performance. This hybrid position requires a strategic thinker with a deep understanding of infrastructure architecture.

Responsibilities

• Design and implement infrastructure solutions that optimize incident management processes ensuring quick resolution and minimal downtime.
• Collaborate with service desk teams to enhance operational efficiency and improve user support experiences.
• Utilize Service Now to streamline workflows and automate routine tasks increasing productivity and reducing manual intervention.
• Ensure the Windows environment is configured for optimal performance security and reliability.
• Develop and maintain documentation for infrastructure architecture providing clear guidelines for future enhancements.
• Conduct regular assessments of infrastructure systems to identify areas for improvement and implement necessary changes.
• Provide technical expertise and guidance to team members fostering a collaborative and innovative work environment.
• Oversee the integration of new technologies into existing systems ensuring compatibility and seamless functionality.
• Monitor system performance and implement proactive measures to prevent potential issues.
• Collaborate with cross-functional teams to align infrastructure strategies with business objectives.
• Ensure compliance with industry standards and best practices in infrastructure management.
• Evaluate emerging technologies and recommend solutions that enhance infrastructure capabilities.
• Support the hybrid work model by ensuring remote access and connectivity are secure and efficient.

Qualifications

• Demonstrate expertise in incident management with a proven track record of reducing resolution times.
• Possess extensive experience with Service Desk operations enhancing user support and satisfaction.
• Showcase proficiency in Service Now leveraging its capabilities to automate and streamline processes.
• Exhibit strong knowledge of Windows environments ensuring optimal configuration and security.
• Have a strategic mindset with the ability to design infrastructure solutions that align with business goals.
• Display excellent communication skills facilitating collaboration across teams.
• Hold a bachelors degree in computer science information technology or a related field.

Certifications Required

ITIL Foundation Certification Service Now Administrator Certification