Executive Support Engineer

Executive Support Engineer 📍 Bengaluru, India | Onsite | Full-time | 3–6 Years Experience

About the Role

We are a leading global financial institution seeking an elite technical support professional to join our Executive Support team in Bengaluru. This is not a conventional IT role — it is a high-visibility, relationship-driven position where precision, discretion, and white-glove service are the standard.

As an Executive Support Engineer, you will serve as the primary point of contact for senior executives and their support staff — onsite, in real time, with an expectation of first-visit resolution. Every interaction reflects the standard of excellence our organization is known for.

What You Will Do

• Deliver white-glove, first-level technical support to senior executives and eligible employees across applications, software, and hardware
• Provide hands-on support for onsite and offsite events and meetings — from requirements gathering through to seamless execution
• Travel within India and internationally to support executive meetings and high-priority engagements
• Diagnose, troubleshoot, and resolve issues across a broad range of devices and platforms with urgency and precision
• Educate end users on hardware, software, and access request processes in a consultative, approachable manner
• Monitor client satisfaction, escalate wide-impact issues proactively, and ensure continuity through proper incident management
• Uphold compliance with organizational frameworks, disaster recovery, and business continuity standards
• Identify process improvement opportunities and contribute feedback that elevates team performance

What You Bring

• 3–6 years of hands-on experience in technical or executive support environments
• CompTIA A+ certification (or equivalent demonstrated proficiency)
• Outstanding communication skills — written, verbal, and interpersonal
• Deep familiarity with Microsoft 365 suite: Outlook, Word, Excel, OneNote, PowerPoint
• Experience with ServiceNow or a comparable enterprise ticketing platform
• A service-first mindset with the ability to remain composed under pressure
• Flexibility to work variable schedules and participate in an on-call rotation

Technical Proficiency Required

Windows 10/11 · macOS · MS Teams · Webex · Active Directory · Azure · Citrix / Remote Access · SCCM · VOIP & Telephony · iPhone / iPad · Android · BYOD · Wi-Fi & Networking · Edge / Chrome / Safari / Firefox