Manager - Mainframe (CICS, VSAM,JCL,COBOL,DB2, Prod.Support)

Job Summary

The Service Manager will oversee the management and optimization of mainframe services ensuring seamless operations and high-quality service delivery. With a focus on Mainframe CoolGen/CA Gen IBM Mainframe Utilities and IT Service Management the role requires a proactive approach to problem-solving and continuous improvement. The candidate will work from the office during day shifts contributing to the companys goals and societal impact through efficient service management.

Responsibilities

• Manage and optimize mainframe services to ensure seamless operations and high-quality service delivery.
• Coordinate with cross-functional teams to implement IT Service Management practices effectively.
• Utilize Mainframe CoolGen/CA Gen and IBM Mainframe Utilities to enhance system performance and reliability.
• Develop and maintain documentation for service management processes and procedures.
• Monitor system performance and troubleshoot issues to minimize downtime and service disruptions.
• Collaborate with stakeholders to align service management strategies with business objectives.
• Implement best practices for IMS DB and JCL to improve data management and processing efficiency.
• Provide technical support and guidance to team members fostering a collaborative work environment.
• Conduct regular audits and assessments to ensure compliance with industry standards and regulations.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Analyze service metrics and generate reports to inform decision-making and strategic planning.
• Ensure effective communication and coordination between technical teams and business units.
• Facilitate training sessions to upskill team members on mainframe technologies and service management practices.

Qualifications

• Possess strong expertise in Mainframe CoolGen/CA Gen and IBM Mainframe Utilities.
• Demonstrate proficiency in IT Service Management and its application in mainframe environments.
• Have a solid understanding of IMS DB JCL and Cobol programming.
• Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Show experience in managing cross-functional teams and coordinating service management activities.
• Display strong communication skills to effectively collaborate with stakeholders and team members.
• Hold a relevant certification in IT Service Management or mainframe technologies.

Certifications Required

ITIL Foundation Certification Certified Mainframe Professional