PE-Customer Service PR

Job Summary

Join a global organization as a customer service professional responsible for resolving client inquiries documenting interactions and ensuring a smooth end to end experience across hybrid channels. Use strong communication skills in English to handle rotational shifts support store operations scenarios and contribute to high satisfaction scores in a fast paced multinational environment.

Responsibilities

• Handle inbound and outbound customer interactions through phone chat and email channels to resolve inquiries with empathy and accuracy
• Provide timely and precise responses to customer questions regarding products services orders and account related information while following defined procedures
• Maintain detailed and clear records of each customer interaction in the case management system to support traceability and quality audits
• Resolve first level issues independently by researching knowledge articles and available tools while escalating complex cases to appropriate teams when required
• Follow documented standard operating procedures and compliance guidelines to ensure consistent service delivery in a hybrid work environment
• Support store operations scenarios by addressing questions on store policies promotions order status and fulfillment processes where applicable
• Collaborate with internal teams such as operations quality and training to share recurring customer issues and suggest improvements that enhance service reliability
• Meet and aim to exceed individual and team targets such as response time resolution time customer satisfaction and quality scores to contribute to overall business goals
• Adhere to rotational shift schedules while managing personal productivity and maintaining a professional and inclusive communication style in every interaction
• Utilize feedback from quality assessments and coaching sessions to continuously improve communication techniques system navigation and problem solving approaches
• Contribute to the improvement of self service and digital support content by reporting common customer pain points and suggesting more intuitive information layouts
• Support knowledge sharing by documenting newly discovered solutions in knowledge bases to help colleagues resolve similar issues more efficiently
• Adapt quickly to new tools processes and product updates to ensure that customers receive current and accurate information at all times

Qualifications

• Possess foundational experience or academic exposure in customer service environments such as contact centers retail support or online service desks
• Demonstrate strong verbal and written communication skills in English with the ability to explain information clearly and adapt tone to diverse customer profiles
• Exhibit basic understanding of store operations concepts such as inventory reservations order pickup and returns processing even if gained through internships or projects
• Show capability to work effectively in a hybrid work model using collaboration platforms ticketing tools and remote communication practices
• Display flexibility and resilience to operate in rotational shifts while maintaining high standards of professionalism punctuality and reliability
• Apply problem solving skills and attention to detail to analyze customer issues identify root causes and propose practical and sustainable resolutions
• Utilize active listening skills and emotional intelligence to manage difficult interactions reduce escalations and reinforce a positive brand experience for every customer
• Embrace a learning mindset and openness to coaching by seeking feedback participating in training and updating personal skills to match evolving service expectations

Certifications Required

Preferred certifications include Customer Service Representative Certification or equivalent customer support training program.