Senior Process Executive-Data

TL|TM

Qualification:

Education,Bachelors degree or equivalent practical experience preferred

Responsibility:

Stakeholder,Business Management

• Effectively address client queries with timeliness and accuracy.

• Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery.

• Provide relevant client specific statements and information as per the requests received.

• Support the team in performing various ad hoc tasks and activities assigned to the group,self.

• Contribute towards process improvement ideas on productivity accuracy and turnaround time.

• Knowledge Management.

• Update SOP as per the agreed frequency.

• Customer Relationship Management.

• Liaise with all the clients stakeholders (sales force front desk personnel traders account managers relationship managers and credit officers)via phone,email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature.

• Process Improvements and Process Adherence,Adhere to operating procedure guides and ensure 100% compliance to policies.

• Support the team in various ad hoc tasks and activities assigned to the group.

• Contribute towards process improvement ideas on productivity accuracy & turnaround time.

Must Have Skills

• MS Excel

• MS Office

• Manufacturing Oper-Manlog

• Engineering & Design

Good To Have Skills

• Speaking English

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 15 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.0 - 4 years of experience