C
Test - CIS Revampi
Cognizant
Teaneck, New Jersey
Full-Time
0-3 Years experience
Description
| Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:-Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Quali Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. • Respond through email and chat. • Provide updates and submit reports related to own area of work. • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. • Identify & suggest Business improvement opportunities. • Identify & drive opportunities to enhance service delivery & Customer experience. • Identify cost optimization opportunities. • Drive business excellence to add value to client. Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Provide work direction and guidance to team members. • Establish systems and procedures in the team. • Groom self and team to support vertical growth. • Allocate work and tasks to the team. • Report to the manager on performance, status and any escalations. • Facilitate and participate proactively in knowledge sharing sessions. • Conduct team building activities to enhance motivation. • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • Identify training needs of team members and provide coaching support to them. • Conduct process training or refresher training if required. • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • Resignations / Absconder communication to Operations Manager. • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • Manage attrition and absenteeism. • Support recruitment efforts for the team. • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. • Respond through email and chat. • Provide updates and submit reports related to own area of work. • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. • Identify & suggest Business improvement opportunities. • Identify & drive opportunities to enhance service delivery & Customer experience. • Identify cost optimization opportunities. • Drive business excellence to add value to client. Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Provide work direction and guidance to team members. • Establish systems and procedures in the team. • Groom self and team to support vertical growth. • Allocate work and tasks to the team. • Report to the manager on performance, status and any escalations. • Facilitate and participate proactively in knowledge sharing sessions. • Conduct team building activities to enhance motivation. • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • Identify training needs of team members and provide coaching support to them. • Conduct process training or refresher training if required. • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • Resignations / Absconder communication to Operations Manager. • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • Manage attrition and absenteeism. • Support recruitment efforts for the team. • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:-Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Quali Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. • Respond through email and chat. • Provide updates and submit reports related to own area of work. • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. • Identify & suggest Business improvement opportunities. • Identify & drive opportunities to enhance service delivery & Customer experience. • Identify cost optimization opportunities. • Drive business excellence to add value to client. Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Provide work direction and guidance to team members. • Establish systems and procedures in the team. • Groom self and team to support vertical growth. • Allocate work and tasks to the team. • Report to the manager on performance, status and any escalations. • Facilitate and participate proactively in knowledge sharing sessions. • Conduct team building activities to enhance motivation. • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • Identify training needs of team members and provide coaching support to them. • Conduct process training or refresher training if required. • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • Resignations / Absconder communication to Operations Manager. • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • Manage attrition and absenteeism. • Support recruitment efforts for the team. • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. • Respond through email and chat. • Provide updates and submit reports related to own area of work. • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. • Identify & suggest Business improvement opportunities. • Identify & drive opportunities to enhance service delivery & Customer experience. • Identify cost optimization opportunities. • Drive business excellence to add value to client. Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Provide work direction and guidance to team members. • Establish systems and procedures in the team. • Groom self and team to support vertical growth. • Allocate work and tasks to the team. • Report to the manager on performance, status and any escalations. • Facilitate and participate proactively in knowledge sharing sessions. • Conduct team building activities to enhance motivation. • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • Identify training needs of team members and provide coaching support to them. • Conduct process training or refresher training if required. • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • Resignations / Absconder communication to Operations Manager. • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • Manage attrition and absenteeism. • Support recruitment efforts for the team. • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:-Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Quali Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion:Customer ServiceTeam Manager - Digital Marketingi Qualification:- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. • Respond through email and chat. • Provide updates and submit reports related to own area of work. • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. • Identify & suggest Business improvement opportunities. • Identify & drive opportunities to enhance service delivery & Customer experience. • Identify cost optimization opportunities. • Drive business excellence to add value to client. Customer Relationship Management: • Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: • Contribute to and participate proactively in knowledge sharing sessions. • Participate and contribute to organizational activities. • Provide work direction and guidance to team members. • Establish systems and procedures in the team. • Groom self and team to support vertical growth. • Allocate work and tasks to the team. • Report to the manager on performance, status and any escalations. • Facilitate and participate proactively in knowledge sharing sessions. • Conduct team building activities to enhance motivation. • Conduct performance appraisals for team members– provide input into the learning and career plans for team members. • Identify training needs of team members and provide coaching support to them. • Conduct process training or refresher training if required. • Review VOC scores, provides feedback and recommend refresher training whenever necessary. • Resignations / Absconder communication to Operations Manager. • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues. • Manage attrition and absenteeism. • Support recruitment efforts for the team. • Conduct knowledge transfer sessions for new joiners in the team. Must Have Skills Customer ServiceTeam Manager - Digital Marketingi |
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.