Associate – Telephonic Maternal & Newborn Care Support

Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn care program through structured telephonic engagement.

The role involves conducting regular phone-based interactions with ASHAs to collect birth-related data, and engaging with families to provide care counselling and gather information on newborn health outcomes. The Associate will help ensure continuity of care by maintaining consistent follow-ups and accurately documenting program data.

This is an entry-level full-time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs.

Key Responsibilities:

• Engage proactively with communities through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care.
• Initiate outbound calls to families to follow up for counselling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records.
• Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.
• Coordinate with health facilities for referral, treatment, and reporting of sick young infants (YIs).
• Maintain accurate documentation of all calls, data, and birth notifications in designated systems.
• Prepare weekly and monthly reports based on telephonic interactions and field data.
• Support health facility teams in improving newborn care service delivery.
• Communicate proactively with internal teams to resolve data collection and follow-up issues.

Requirements

Required Core Knowledge, Skills and Experience

• Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.
• Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.
• Proven ability to manage a high volume of calls and effectively prioritize and multitask.
• Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms.
• Proficient in MS Office, such as Excel, Word, and PowerPoint, can prepare detailed reports and share.
• Can work in harmony with the other team members in CEL.
• Excellent communication skills in Hindi.
• Understanding and skills in regional/local spoken languages in different regions of Uttar Pradesh.

EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred).

EDUCATION: (a) Applicant should be a graduate in a related field.

NOTE: Candidates who can join in 15 days max.