Account Manager

Ensure that client's customers are satisfied with our client's services and resolve escalated issues

Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals

Evaluate our client's customer needs and propose potential solutions

Be a single contact for our client's customer

Use data to fix customer concerns/roadblocks prohibiting satisfaction

Manage external competitive pressures and handle objections

Work with multiple partners, building relationships with decision-makers at all levels

Manage sales territory and achieving monthly quotas

Negotiate in tough situations

Identify risk and barriers to success; develop contingency plans

Identify opportunities for additional product or service sales

Use data to help influence buying/renewal process

Work with a team and report directly to a Sales Manager

0-2 years working in sales or account management

Experience in high-volume calling

Previous experience with sales and customer experience

Enthusiasm for new technology

MS Office experience

Experience working with Salesforce.com or similar Client Relationship Management tool

Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences

Experience providing and implementing solutions when needed