NOC Engineer

About Us:

ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across finance, accounting, HR, enterprise applications, and managed IT & cybersecurity into one cohesive platform serving SMBs and middle-market enterprises. Its advantage is Smart Velocity, combining speed with intelligence to translate data into rapid insight, enable confident decision-making and mobilize solutions quickly so clients can move faster without sacrificing quality or control. For more information, visit www.continuserve.com.

Mode of work: Remote

Base Location: Bangalore / Mumbai / Gurgaon

Job Summary: We are seeking a proactive NOC Analyst to monitor, manage,  and  resolve incidents within our IT infrastructure. The candidate will act as the first line of defence for identifying and addressing technical issues, ensuring high system availability and stability. The ideal candidate will have hands-on experience in monitoring and troubleshooting IT systems using industry-standard tools.

Desirable Skills:

• Minimum of 2 years of experience in a NOC or IT support environment.
• Hands-on experience with monitoring tools such as SolarWinds, Site24x7, or similar solutions.
• Strong understanding of IT infrastructure components, including servers, virtualization, and networks.
• Proficiency in diagnostic tools like Ping, Telnet, TraceRt, and RDP etc.
• Ability to perform initial troubleshooting on servers, network devices, and cloud platforms.
• Good communication and documentation skills.
• Familiarity with ITIL processes and best practices.
• A problem-solving mindset and the ability to remain calm under pressure.
• Strong collaboration and communication skills to work effectively with cross-functional teams.
• Eagerness to learn and adapt to evolving IT technologies and processes.
• Knowledge of Active Directory, DNS, DHCP, and virtualization.
• Exposure to cloud platforms such as Microsoft Azure or AWS.
• Experience with scripting or automation tools to streamline monitoring tasks.
• Familiarity with storage systems and basic networking concepts (LAN/WAN)