Associate - Operations

Does working for 150+ million children of Bharat excite you? Then this opportunity is for you!

About us: ConveGenius is an impact-first organisation, building platforms and systems for public education and skilling at population scale. We work closely with governments, ecosystem partners, social enterprises, philanthropies and individual & institutional investors, with a goal to deliver the highest return on investment across offerings that improve learning, teaching, and governance.Unlike traditional ed-tech companies that deliver content, we build infrastructure platforms that integrate deeply into public delivery systems, while enabling our partners to scale their missions with measurable results. Today, we operate across 22+ Indian states, trusted by governments and institutional investors alike, for aligning policy priorities with last mile impact. What started with belief and hope 13 years ago is now backed by evidence. Our offerings include - SwiftChat (the platform on which we build with ecosystem partners)

• SwiftPAL - validated by a two-year RCT led by Nobel laureate Prof. Michael Kremer (Development Innovation Lab, University of Chicago), whose team found students gained "almost an additional 2 years of extra learning" in just 17 months
• Swiftee (the AI learning tutor built for Bharat).

Our team comprises of thinkers, builders, innovators, and doers who show up every day with a strong action bias to build for Bharat.Learn more about us:** https://linktr.ee/convegenius11

**About the role:**A detail-oriented professional responsible for managing end-to-end field operations for digital learning projects across schools. Coordinates with vendors, oversees logistics, and ensures timely setup of digital labs with high-quality standards. Supports on-ground execution, reporting, and process optimization. Collaborates with internal teams and Vendors to drive smooth and efficient project delivery.

Key Responsibilities: - Managed end-to-end field operations for digital learning labs in government and private schools across India.

• Identified, and coordinated with vendors to ensure timely delivery of hardware, infrastructure, and accessories required for lab setup.
• Handle on-ground coordination with school authorities & Internal teams, ensuring smooth installation, configuration, and readiness of digital labs.
• Conducted site assessments and ensured all lab components (electrical setup, furniture, networking, Printing) met required standards before deployment.
• Created detailed documentation, checklists, and operational SOPs for lab readiness and field processes.
• Prepared and shared lab readiness reports, highlighting installation status, gaps, and action recommendations.
• Coordination with external agencies for large-scale implementation across multiple districts and states.
• Provided on-ground support through ticketing system to resolve issues for related to hardware, connectivity, and operational challenges.
• Maintained consistent follow-ups with vendors, logistics providers, and school teams to ensure timely closure of tasks.
• Ensured compliance with project timelines, operational standards, and reporting requirements.
• Coordinating with vendors for printing, paper, and packaging, and ensuring state wise, district-wise, and block-wise alignment

• Bachelor's or equivalent degree from a recognized institution.
• 1–2 years of relevant field operations experience, preferably with some coordination or associate level responsibilities.
• Familiarity with field operations and strong planning skills.
• Strong communication skills in both Hindi and English.
• Ability to connect and coordinate effectively with diverse Internal & External team .
• Capable of working under tight deadlines in a fast-paced, multi-Project environment while meeting timelines independently.
• Flexible, proactive, and responsive to dynamic organizational needs.
• Prior experience in a start-up or fast-moving operational environment is preferred.