Associate - Operations

A detail-oriented professional responsible for managing end-to-end field operations for digital learning projects across schools. Coordinates with vendors, oversees logistics, and ensures timely setup of digital labs with high-quality standards. Supports on-ground execution, reporting, and process optimization. Collaborates with internal teams and Vendors to drive smooth and efficient project delivery.

Key Responsibilities: • Managed end-to-end field operations for digital learning labs in government and private schools across India. • Identified, and coordinated with vendors to ensure timely delivery of hardware, infrastructure, and accessories required for lab setup. • Handle on-ground coordination with school authorities & Internal teams, ensuring smooth installation, configuration, and readiness of digital labs. • Conducted site assessments and ensured all lab components (electrical setup, furniture, networking, Printing) met required standards before deployment. • Created detailed documentation, checklists, and operational SOPs for lab readiness and field processes. • Prepared and shared lab readiness reports, highlighting installation status, gaps, and action recommendations. Coordination with external agencies for large-scale implementation across multiple districts and states. Provided on-ground support through ticketing system to resolve issues for related to hardware, connectivity, and operational challenges. Maintained consistent follow-ups with vendors, logistics providers, and school teams to ensure timely closure of tasks. Ensured compliance with project timelines, operational standards, and reporting requirements. Coordinating with vendors for printing, paper, and packaging, and ensuring state wise, district-wise, and block-wise alignment.

Bachelor's or equivalent degree from a recognized institution. 1–2 years of relevant field operations experience, preferably with some coordination or associate level responsibilities. Familiarity with field operations and strong planning skills. Strong communication skills in both Hindi and English. Ability to connect and coordinate effectively with diverse Internal & External team . Capable of working under tight deadlines in a fast-paced, multi-Project environment while meeting timelines independently. Flexible, proactive and responsive to dynamic organizational needs.