Account Manager

**Job Designation:**Client Success Manager / Account Manager

Job Description:

·         Planning, conducting and analyzing user research to gather a deep understanding of user needs.

·         Evaluating website analytics data to identify areas of opportunity.

·         Undertaking heuristic website evaluations based on Industry best practices

·         Crafting hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data.

·         Moderating and taking part in collaborative, creative workshops to produce solutions to wow the client.

·         Collaborating with our design and development teams to manage A/B tests through the concept design and build phases.

·         Analyzing A/B test results to determine the impact on conversion and ROI.

·         Building strong client relationships through weekly update calls and regular client workshops.

·         Managing project teams, including  project resource planning.

Key Requirements:

·       Experience in Digital marketing (1+ years' in client relationship) (Training provided if does not have any experience)

·         Experience in handling US clients (Optional)

·         Good understanding of e-commerce business   

·         Confident communicator, ideally with experience liaising with clients and stakeholders.

·         Problem solving

·         Experience Understanding using website analytics tools such as Google Analytics (Optional). 

Only knowledge will be considered for freshers. 

Flexible with timings: As we deal with US clients.