Holiday Cruise Sales Expert

• Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
• Identify customer preferences and offer tailored cruise packages.
• Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
• Follow up with potential leads to close sales and ensure a seamless booking experience.
• Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises' luxury service standards.
• Maintain a polished, professional, and structured approach in all interactions.
• Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
• Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system.
• Track sales performance and conversion metrics.
• Stay updated on cruise schedules, promotions, and competitor trends.

Requirements

Key Skills & Expertise

• Strong lead conversion and upselling skills.
• Excellent verbal & written communication.
• Professional call handling & email etiquette.
• Strong negotiation and persuasion abilities.
• Proficiency in CRM tools and sales tracking.
• Ability to handle high-end clients professionally.
• Effective time management & follow-ups.

Benefits

• Chance to be a part of India's leading premium cruise line and build a career in luxury travel sales.
• Competitive salary + performance-based incentives.
• Career growth opportunities in a premium hospitality sector.
• A structured and professional work environment.