IT Support Engineer

We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration. Reduce complexity and administrative costs with a unified healthcare dedicated platform. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies.

2-4 years of experience in IT support, network administration, or a similar role. Solid understanding of operating systems (Windows, Linux, macOS) and network protocols. Experience with hardware troubleshooting and software installation. Exposure to SASE tools like Zscaler, Netskope, PaloAlto Prisma Access. Knowledge of Active Directory, Office 365, and other enterprise IT solutions. Basic experience in server administration and virtualization technologies (VMware, Hyper-V). Excellent communication skills and a customer-focused approach.