Executive : Payment Collection

This is a remote position.

Executive : Payment Collection

Experience: 3-6 years

Budget: 3,60,000 - 7,20,000

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About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
• Sales CRM
• ERP for Procurement & Finance
• Channel Partner Management
• Vendor Management
• Customer & Broker Apps

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

The Payment Collection Executive will be responsible for ensuring timely collection of outstanding payments from clients. The role involves regular follow-ups with customers, coordinating with internal teams, maintaining accurate payment records, and supporting the finance team in managing accounts receivable.

Key Responsibilities

• Follow up with clients via calls, emails, and messages to collect pending payments.
• Track outstanding invoices and maintain an updated payment collection tracker.
• Ensure timely collection of payments as per agreed payment terms.
• Coordinate with the Sales and Customer Success teams regarding pending payments.
• Share payment reminders and account statements with clients.
• Update CRM/accounting systems with payment updates and collection notes.
• Resolve basic billing queries or escalate issues to the concerned team.
• Prepare periodic reports on collections, outstanding dues, and recovery status.
• Maintain proper documentation and records of all client payment communications.
• Work towards achieving monthly and quarterly collection targets.

Requirements

• Strong communication and negotiation skills
• Ability to handle client conversations professionally
• Good follow-up and coordination skills
• Strong attention to detail and record management
• Basic knowledge of accounts receivable or collections processes
• Proficiency in MS Excel and CRM systems

Qualifications

• Bachelor's degree in Commerce, Finance, Business Administration, or related field
• 1–3 years of experience in payment collection, accounts receivable, or customer follow-up roles
• Experience in SaaS, CRM, ERP, or B2B collections will be an added advantage