Collection Executive

Job Summary:**

We are seeking a highly motivated and detail-oriented Collection Executive to manage and recover outstanding debts while maintaining positive customer relationships.

Job Responsibilities:**

* Contact customers via phone, email, and mail to collect overdue payments.
* Negotiate payment plans and settlements with customers.
* Accurately document all communication and collection activities in the system.
* Investigate and resolve customer queries and disputes related to outstanding balances.
* Adhere to all relevant collection laws and company policies.
* Collaborate with internal teams to identify and address root causes of non-payment.
* Prepare and submit regular reports on collection activities and performance.
* Maintain a professional and empathetic approach while interacting with customers.

Job Qualifications:**

* High school diploma or equivalent; a degree in finance, business administration, or a related field is a plus.
* Proven experience in collections, customer service, or a call center environment.
* Excellent communication, negotiation, and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Familiarity with collection software and CRM systems is desirable.
* A strong understanding of ethical collection practices and relevant regulations.