Associate : Feedback Calling

About the Company:

CrepDog Crew is India's biggest streetwear and sneaker ecosystem — combining premium retail stores, curated online platforms, and homegrown designer brands. With experiential stores in Delhi, Mumbai, and Hyderabad, CDC is not just a retailer but a cultural engine shaping fashion in India.

Job Description:

We are looking for a Associate : Feedback Calling to manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting with international clients, updating CRM systems, and ensuring a positive post-delivery customer experience.

Responsibilities:

• Conduct 40–60 structured outbound calls daily to collect product feedback and reviews from existing customers
• Modulate voice tone, pitch, and pace based on customer cues - shifting from warm and welcoming to attentive and probing as the conversation demands
• Create a conversational, experiential call flow so customers feel they had a meaningful dialogue, not a scripted questionnaire
• Use active listening techniques to pick up on unspoken cues and probe deeper for genuine, quality feedback
• Maintain high energy and consistency across all calls throughout the shift without drop in articulation or warmth
• Log feedback accurately in the CRM and flag any critical insights to the team lead

Looking for:

• 0–2 years of experience in outbound calling, customer service, or any communication-heavy role and freshers with exceptional spoken skills are strongly encouraged to apply.
• Excellent english speaking with flawless pronunciation, rich vocabulary, natural sentence construction
• Proven ability to modulate voice - control pace, warmth, emphasis, and energy across different customer personalities
• Prior experience in outbound calling, customer service, tele-counselling, or radio/media is a strong plus
• Naturally empathetic and curious -someone who genuinely enjoys talking to people and drawing out their stories.

Location: Delhi (Saket; Monday-Saturday)

Employment Type: Full-time

Department: Founder's Office

Why Join Us:

Be part of one of India's most exciting streetwear and lifestyle brands.

Opportunity to shape hiring strategies as we expand our retail presence.

Dynamic, creative, and growth-oriented work culture.

Work with a passionate team driving the streetwear community in India.

• Experience: 0+ years
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English