Application Support Engineer

About Crisil Limited

We are a leading, agile, and innovative global analytics company driven by our purpose to make markets function better. We are a bold organization powered by deep expertise, unparalleled analytics and relentless innovation. We collaborate seamlessly to deliver mission critical insights thereby instilling & amplifying client's success.

Life at Crisil

Be the impact

Drive growth with a strong sense of purpose.

Create lasting impact that affects individuals, businesses, and the society at large.

That's what 'Life@Crisil' is all about.

This is where you unlock the next chapter of your career - fueled by our caring culture which encourages you to learn and innovate, an environment that fosters positivity through our people-first approach and an attractive rewards & benefits program that puts your growth in the spotlight. An inspiring setting where you will find the brightest minds, inspiring you to unleash your potential.

Crisil is a place where your ideas and opinions are always welcome, and continuous learning is the norm. Because we know that's what it takes to solve the biggest real-world challenges and move the needle in the direction of unexplored future possibilities. All without compromising on our strong ethics.

So go ahead. Unlock the next chapter of your career.

Be the impact that transforms the world.

Job Description

• Serves as dedicated first-line support for escalated tickets
• Conducts recorded/transcribed knowledge transfer sessions with subject matter experts
• Leverages AI to transform session recordings into detailed technical documentation for team knowledge base
• Uses agentic AI tools to query knowledge base and resolve support issues efficiently
• Assumes primary support ownership of key applications 
• Demonstrates strong communication skills while working with business and technical team members.
• Triages, prioritizes, and tracks support tickets through resolution
• Documents recurring issues and solutions; identifies patterns for proactive fixes
• Escalates complex issues to senior engineers with thorough context and troubleshooting steps
• Collaborates with development teams on bug reports and feature requests
• Maintains SLAs and communicates status updates to end users

Open Positions

1

Mandatory Skills

PLSQL,Application Support,L1 Support,Technical Support

Location

Hyderabad, Telangana, India

Education Qualification

Bachelors in Computer Science , AI , Data science / BTech / MCA

Experience

3 to 5 years