Analyst -Digital Crime Prevention Cell| Thiruvananthapuram

Monitor FRM alerts and coordinate with call center executives to make sure that alerts are attended with minimum delay

Analyse the statement of account where customer is unreachable and block the digital channels so that further fraudulent trx can be blocked

Talk with the customer and understand the modus operandi of the crime, block the digital channels as per customer request

Reporting of frauds in various tools

Attending to Cyber crime complaints reported and updating fund movement details in MHA Cyber crime portal