Customer Service Representative

• Incentives earned and partially paid monthly based on performance

• Health and dental insurance (employee-only options fully covered)

• Company-paid short-term and long-term disability

• Company-paid life insurance

• Safe Harbor 401(k) with employer contributions

Position Details

Website: AbacusPro.com

"Abacus!", an independent member of the Crete Professionals Alliance, is the brand name under which Abacus CPAs, LLC and Abacus Business Consulting, LLC provide professional services. Abacus CPAs, LLC and Abacus Business Consulting, LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Abacus CPAs, LLC is a licensed independent CPA firm that provides attest services to its clients, and Abacus Business Consulting, LLC provide tax and business consulting services to their clients. Abacus Business Consulting, LLC is not licensed as a CPA firm. The entities falling under the Abacus! brand are independently owned and are not liable for the services provided by any other entity providing the services under the Abacus! brand. Our use of the terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Abacus CPAs, LLC and Abacus Business Consulting, LLC.

• Microsoft Office (Word, Excel, PowerPoint)
• CRM and call center systems
• Ability to learn and navigate internal software platforms

Compensation & Benefits

We offer a competitive and transparent total compensation package:

• Competitive hourly rate based on experience

• Total compensation model including:

  • Base hourly rate

• 1–2 years of customer support experience preferred

• Strong customer service mindset with goal-oriented approach

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Frequent communication via phone and computer
• Close vision and ability to adjust focus
• Reasonable accommodations may be made as needed

Additional Requirements

• Ability to pass a CJIS background check

This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.