Specialist - ITSM Change Management

The Change Manager is the global process lead accountable for enabling beneficial technology change at an appropriate level of speed, control and risk. Based in Pune, this senior individual contributor will own the Change Enablement practice, govern risk-based decision pathways and improve change outcomes across business-critical insurance services. The role will influence technology, business, operations, cybersecurity, release, vendor and leadership stakeholders without becoming a deployment manager or ServiceNow developer. It will also coach junior Process Analysts and strengthen change capability across regions.

• Seniority: Mid Level
• Languages: English