Salesforce Platform Administrator

Description

Role Description & Key Responsibilities:

We are looking for a detail-oriented and proactive Salesforce Platform Administrator to join Delta's Salesforce team at the Delta Technology Hub in Bangalore. This role is a critical operational pillar of our Salesforce practice — owning the day-to-day platform support experience, user management, and platform quality assurance that keeps our org healthy and our internal users productive.

You will work closely with our Senior Salesforce Administrator and Architect, serving as the first line of defense for platform issues, a quality-focused contributor to ongoing platform improvement initiatives and a trusted partner in release cycles.

Key Responsibilities

User & Access Management

Own day-to-day user lifecycle operations — new user provisioning, deactivations, profile assignments, permission set grants, and license tracking. Maintain a clean, accurate, and audit-ready user access landscape always.

Support Ticket Triage & Resolution

Serve as the first point of contact for internal Salesforce support requests. Resolve issues within your scope independently, document what you cannot resolve, and escalate to Senior colleagues, Salesforce Support, or Development team with structured, well-documented context to enable fast resolution.

Salesforce Case Management & Issue Tracking

Own the lifecycle of Salesforce Support cases end-to-end — from initial logging through validated closure. This includes reproducing and documenting bugs thoroughly, testing fixes and workarounds proposed or applied by Salesforce, confirming resolution in the appropriate environment, and providing timely responses and actions on our end to avoid delays. Maintain a clear tracker of all open cases with status and next steps.

Org Health & Improvement Projects

Take on targeted projects to improve org health, performance, and security compliance as directed by business needs or platform evolution. Contribute to metadata hygiene, documentation standards, and platform governance initiatives.

Sandbox Management Support

Assist with sandbox refreshes and environment setup in support of development and testing cycles, ensuring environments are ready and stable when development and QA teams need them.

Salesforce Release Readiness

Coordinate and support regression testing ahead of major Salesforce releases. Analyze upcoming changes, assess their impact — whether optional or required — and provide structured input and recommendations on platform risk, adoption opportunities, and new features that could enhance user experience.

Release Testing & UAT Support

Execute functional test scripts during release cycles, supporting regression testing and User Acceptance Testing (UAT). Document results clearly, flag anomalies, and ensure sign-off criteria are met before deployments proceed.