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Assistant Manager - Operation
DHL Group
Pune
Full-Time
0-3 Years experience
Description
Descripción y requisitos
1. Purpose
| Responsible for designing processes and aligning technology to support E-Retail operations and ensure qualitative alignment and implementation of these new process to support E-Retail operations |
2. Key Responsibilities
| Responsibilities |
|---|
| · Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc) · Drive safety and security of all E Tail shipments in the location · Drive timely, accurate and profitable delivery of shipments to customers · Ensure they meet their MOO targets · Ensure adherence to service quality levels set forth for the location |
- Key Result Areas and Key Performance Indicators
| Sr. No | Key Result Areas | Key Performance Indicators |
| 1 | Drive service quality and excellence in the branch | ü Overall service quality for E Retail products in terms of Net Service Levels (NSL) ü Strike rate % ü RTO % reduction ü Reduction in remittance exception cases |
| 2 | Ensure effective tracking and real-time responsiveness | ü MOO Scorecard for location |
About DHL Group
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