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Executive Operation -GND
DHL Group
Chennai
Full-Time
0-3 Years experience
Description
Description and Requirements
| Job Title | Operations SR Executive |
| Function | Ground Operations |
| Reporting to | Head - Ground Hub Operations |
1. Purpose
| Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift |
2. Key Responsibilities
| Responsibilities |
|---|
| Operational · Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for o Ensuring timely and accurate connections of shipments onto the approved ground network o Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift · Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs · Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift · Manage connections of daily inbound and outbound shipments on the rail network · In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations · Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift · Coordinate with check-posts and nakas for clearance of shipments * Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub * Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers * Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same * Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same * Ensure availability of sufficient vehicles during the shift for inbound / outbound operations * Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs * Oversee vehicle placement at bays and monitor the tally and loading operations during the shift * Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same * Handle all internal/ external communications during the shift for smooth operations * Check and revert on mails from management, in conjunction with relevant departments * Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance * Conduct daily staff briefings, including communication regarding any operational changes in the shift * Support the Head – Ground Hub in shift planning * Ensure safe handling of all shipments and report any damage cases to the origin * Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc. * Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally * Responsible for generation of all MIS related to Ground Hub operations during the shift People * Provide direction, guidance and support to the employees to help them discharge their duties effectively * Ensure capability building for the team |
3. Key Result Areas and Key Performance Indicators
| S. No | Key Result Areas | Key Performance Indicators |
|---|---|---|
| 1. | Ensure service quality and excellence in the Ground Hub | · Timely connectivity of inbound loads to the PUD / DCs (% compliance) |
| · % Stock lying at hub (SLAH) | ||
| · Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) | ||
| · Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit: | ||
| · Number of instances of misroutes and misconnections | ||
| 2. | Ensure Network Health in the shift | · Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift |
| · % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift | ||
| 3. | Ensure Performance Driven Culture | · Adherence to Performance Management system timelines and guidelines |
About DHL Group
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