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Executive - Operations
DHL Group
Panchkula
Full-Time
0-3 Years experience
Description
Description et exigences
Executive - Operation
| Job Title | Executive- Operations |
| Function | Operation |
| Reporting to | Area Operation Head |
| Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center . Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs | |
Key Responsibilities
| Responsibilities |
|---|
| * Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations * Monitor the daily in scan and out scan of shipments and related paperwork * Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly * Conduct daily staff briefings, including communication regarding any operational changes, route changes etc * Check and hand over delivery sheets to the delivery staff * Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc * Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution * aily basis recheck exceptions of the previous day and ensure follow up of the same * Ensure safe handling of all shipments at the service center and report any damaged cases to the origin * Handle security exceptions in the service center along with the security team * Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients * Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA * Ensure daily updation, allocation and collection OTM machines for deliveries. * Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier * Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally * Ensure adequate manning in terms for full-time employees, PDAs etc * Generate and maintain MIS related to the service center |
| Operational * Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations * Monitor the daily in scan and out scan of shipments and related paperwork * Conduct daily staff briefings, including communication regarding any operational changes, route changes etc * Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times * Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity * Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback * Ensure timely and correct data capture for all pickups * Ensure timely deposit of the cash sales amount collected to accounts * Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments * Monitor and review operations processes on sorting and bagging of shipments * Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff * Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement * Monitor Net Service Levels and take corrective actions, if any * Support sales in bills distribution & collections * Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team * Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally * Ensure adequate manning in terms for full-time employees, PDAs etc * Generate and maintain MIS related to the service center People ·Provide direction, guidance and support to employees to help them discharge their duties effectively |
About DHL Group
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