Description and Requirements

Job****Title	Executive/SeniorExecutive–SalesSupport**-**Branch
Function	Sales
Reports****To	BranchHead
Location	Branch**/RegionalLocations**
Travel****Required	25%þ50%☐75%☐

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Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerceinSouthAsia,offeringawiderangeof logisticssolutions.Foundedin1983,itisrecognisedforreliable,time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargoairline, Blue DartAviationLimited, since May 1994, and the Concorde AirLogistics Limited, atransport,storage,andcommunicationsbusiness,sinceMay2004.

BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader's networkacross220countriesandterritoriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositioned theBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

WeareproudtobeconsistentlyrankedamongIndia'sTop100GreatPlacestoWork,combiningitwithDHLGroup'sTop Employercertification.BeinganEmployerofChoiceisnotjustagoal; it'safundamentalpartofwhoweare,committedto creatingaworkplacewherepeoplearevalued,empowered,andwearthesobriquet"BlueDarter"withhonour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety,BlueDartiswhereyou****belong.BlueDartofferscompetitivecompensationandcomprehensivebenefits,accessto cross-functional,successionplanningandglobal careerpaths,andstrongcultureofrecognition.

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TheExecutive/SeniorExecutive–SalesSupport–Branchisresponsibleformanagingend-to-endbilling,invoicing,and collectionscoordinationforbranchcustomers,ensuringaccuracy,timeliness,andadherencetocontractualandcompany guidelines.

TheroleactsasakeyinterfacebetweenSales,Finance,andCustomerstoensuresmoothrevenuerealization,effective dispute resolution,andstrongprocessdiscipline atthe branchlevel.

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Toensureaccurateandtimelybilling,efficientcollections follow-up,and resolutionof customerbillingqueries, thereby supportingrevenuerealization,improvingreceivablesperformance,andenhancingcustomerexperience.

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Billing&InvoicingManagement

•CoordinatewithBranchFinance&Accountsteamsfortimelybillgeneration

•Validateaccuracy ofinvoicesaspercontractualtermsandcompany norms

•Ensurecustomizationofinvoicesaspercustomeragreements

•Ensuretimelydispatchofinvoicestocustomers

Collections&ReceivablesManagement

•WorkcloselywithSalesteamstoensuretimelycollections

•Followuponpending,short,ordelayedpayments

•Trackreceivablesageingandescalateaspertimelines

•SupportimprovementofDSOatbranchlevel

CustomerQuery&DisputeResolution

•Coordinatewith FinanceandSalesteamsto resolve billingdisputes

•Ensureclosureofdisputesbeforepaymentduedates

•Maintainproactive customercommunication

Reporting&Governance

•Maintainbilling,dispatch,andcollection MIS

•SharereportswithBranchFinanceandSalesleadership

•EnsureadherencetoSOPs,audit,anddocumentationstandards

Sales&BranchCoordination

•Alignbillingcycleswithcontractualagreements

•Support onboardingof customersfrombillingreadiness perspective

•Ensure coordinationacross Sales,Operations,andFinance

ProcessDiscipline&ContinuousImprovement

•AdheretodefinedSOPsand processes

•Identifyrecurringissuesandhighlighttosupervisor

•Suggestimprovementstoenhanceaccuracy andturnaroundtime

•Supportautomationandprocessimprovementinitiatives

•Applylearningsfromerrorsandauditobservations

People&TeamSupport

•Provideoperationalguidancetobranch sales teams

•Ensureprocessadherenceandperformancediscipline

•Supportmanpowerplanninginputswhererequired

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Education:

•GraduateinCommerce/BusinessAdministration

•MBA preferred

Experience:

•2–4years

•Experienceinbilling,invoicing,collections,orsalessupportroles

•Exposuretologistics/courier/B2Bservicespreferred

TechnicalSkills:

•Understandingofbillingandinvoicingprocesses

•Knowledgeofreceivablesandcollectionsmanagement

•ProficiencyinMSExceland reportingtools

•FamiliaritywithERP/billingsystems

KeyCompetencies:

•Attentiontodetail

•Strongcoordinationandstakeholdermanagement

•Customerorientation

•Problem-solvingapproach

•Abilitytoworkundertimelines

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KRAs	KPIs
BillingTimeliness	%invoicesgenerated anddispatchedwithintimelines
BillingAccuracy	Numberofbillingerrors /reworkcases
CollectionsEfficiency	%collectionsachievedwithinduedates
ReceivablesControl	Reductioninoverduereceivables/ageing
Dispute Resolution	Turnaroundtimeforclosureofbillingissues
Reporting&Compliance	Accuracyandtimelinessof MIS
StakeholderCoordination	FeedbackfromSales/Financeteams
Process Improvement&Discipline	Reductioninrecurringerrors;adherencetoSOPs

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Whenyoujoinus, you're notjusttaking a job—you're becoming part ofa purpose-led movementthat's reshaping the future oflogisticsacrossIndiaandtheworld.AtBlueDart,wedon'tjustdeliverparcels—wedeliverexcellence,innovation,and opportunity every day.

Here'swhatmakesusstandout:

·**GreatPlaceto****Work®**Certified—atestamenttoourpeople-firstculture,inclusiveenvironment,andcommitment to your growth and well-being.

·Competitive****payandperformance-linkedrewardsthattrulyrecognizeyourimpact.

·Structuredlearning,global****exposure,andon-the-jobcoachingtohelpyougrowfasterthanever.

·Best-in-classbenefits—fromcomprehensivemedicalcover(includingoptionalparentalcare)tofinancial wellness and generous time off.

·Aculturethatcelebratesdiversity,innovation,andboldthinking—whereyourvoiceisheardandyour contributionsmatter.

·GlobalcareerpathsacrosstheDHLGroup,openingdoorstoopportunitiesin220+countriesandterritories.

·TheprideofworkingwithIndia'smostawardedlogisticsbrand,trustedbymillionsanddrivenbypurpose.

Thisisyourchancetodomeaningfulwork,buildacareerwithoutborders,andthriveinacompanythat'snotjustalogistics leader—butaGreatPlacetoWork.Comegrowwithus.

Disclaimer:

AtBlueDartExpressLimited,all recruitmentisconductedthroughafair,transparent,andmerit-basedprocessaligned withourcommitmentstoHumanRightsandDiversity,Equity,Inclusion&Belonging(DEIB).

BlueDartdoesnotrequestoracceptanyfees,deposits,orpaymentsfromcandidatesatanystageoftherecruitmentor onboardingprocess.Anysuchrequestisfraudulentandunauthorized.

BlueDartshallnotberesponsibleforanylossarisingfromsuchfraudulentactivity.Forverification,candidatesmaywrite tobdjobs@bluedart.com.