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Senior Territory Service Representative
DHL Group
Madurai
Full-Time
0-3 Years experience
Description
Description and Requirements
| Senior Territory Service Representative: • Ensure timely pickups and deliveries as per the assigned routes. • Lead, guide and monitor the team and performance of the location. • Ensure team follow company procedures and safety guidelines. • Preparing reports and other documents relating to deliveries and pickups. • Ensure safety and security of all shipments at the location. • Build and maintain customer relationship, generate leads and support business growth with existing customers in the assigned routes. Delivery |
| 1. Unloading the bags from vehicle |
| 2. Scan the shipments |
| 3. Primary Sorting and Secondary sorting |
| 4. Outscan the shipments as per delivery route |
| 5. Delivering the shipment as per package address only |
| 6 Take an acknowledge form customers through device (BYOD) |
| 7. Updates correct status code for undelivered shipments at customer address |
| 8. Delivery process will be briefed through a training |
| 9. Handing over of cod amount on the same day to the supervisor |
| 10. Undelivered shipments needs to be handed over to the supervisor |
| 11. Proper dress code and carry field bags all the delivery points |
| Pickup |
| 1. Pickup as per SOP |
| 2. Timely pickup at customer place as per cut off timing |
| 3.Check if serviceable location |
| 4. Count number of shipments at the customer and take acknowledgement on the pickup sheet |
| 5. Inscan the shipment at the office and handle Rapid entry |
| 6. Primary and secondary sorting of the shipments |
| 7. Bagging process |
| 8. Canvas bags to be Loaded into the vehicle |
| 9. Reaching location for timely connection |
About DHL Group
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