Team Manager – Business Support, IT PMO

Description and Requirements

Job Title: Team Manager – Business Support, IT PMO

Job Location: Mumbai

As a Team Manager under Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas Region. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. This role involves managing cross-functional teams, driving project execution, ensuring quality deliverables, and fostering strong stakeholder relationships within a matrix organization. The incumbent will leverage expertise in SDLC, business analysis, and project management to deliver scalable and high-quality IT solutions.

Key Responsibilities:

Project Oversight

• Help Team drive project planning, execution, and delivery within agreed scope, timeline, and quality.

• Ensure clarity of requirements and alignment with business objectives.

• Manage changes, risks, and dependencies proactively.

• Ensure adherence to SDLC processes and project governance standards.

Quality & Delivery Assurance

• Ensure deliverables meet business requirements and quality standards.

• Oversee testing, validation, and readiness for production release.

• Monitor key delivery metrics and take corrective action where needed.

• Promote continuous improvement in processes to enhance delivery quality.

Coordination & Governance

• Collaborate with internal teams (IT, Infrastructure, Testing, Support) and external vendors.

• Track progress, chase actions, and ensure timely resolution of issues.

• Maintain clear documentation and decision records.

• Ensure compliance with organizational policies, standards, and audit requirements.

Management responsibility

• Lead, mentor, and guide cross-functional teams to deliver IT projects effectively.

• Foster collaboration, accountability, and a high-performance culture.

• Drive team productivity by setting clear goals, priorities, and performance expectations.

• Support team development through coaching, feedback, and knowledge sharing.

Stakeholder Management

• Act as the primary point of contact for Business Owners, Product Owners, and senior stakeholders.

• Build strong relationships and ensure alignment on goals, priorities, and deliverables.

• Manage expectations, provide regular updates, and handle escalations professionally.

• Influence decision-making by providing data-driven insights and recommendations.

Required Skills/Abilities:

• Bachelor's degree in computer science, Information Systems, or a related field (preferred).

• Project Management certification is an added advantage.

• Minimum 3 years of team management experience is a must.

• Knowledge of Logistics and Supply Chain; experience in these fields is preferred.

• Excellent communication and interpersonal skills.

• Strong customer-facing skills with the ability to communicate technical concepts in simplest possible way.

• Excellent decision-making abilities and problem-solving skills.

• Highly self-motivated and detail-oriented, with the ability to prioritize and execute tasks in high-pressure environments.

Technical Expertise:

• Proficient in relational database design and management techniques.

• Familiarity with customer integrations, including EDI and API.

• Understanding of information processing principles and practices.

• Strong knowledge of system and software quality assurance best practices and methodologies