Branch Operations Executive

As a Branch Operations Executive, you will be an integral part of our back-office team, ensuring smooth and effective operations. Your primary focus will be on supporting the front-line customer care team, providing administrative assistance, and maintaining accurate records. You will play a vital role in enhancing our customer's experience and ensuring the overall success of our business.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Assist the CCE team in resolving customer issues and providing accurate product/service information.
• Maintain and update customer records, ensuring data accuracy and confidentiality.
• Collaborate with other departments to ensure a seamless customer journey and efficient operations.
• Monitor and analyze customer feedback to identify areas of improvement and implement strategies.
• Assist in developing and implementing customer service policies and procedures.
• Train and mentor new customer care executives, ensuring a strong team foundation.
• Ensure compliance with company policies and industry regulations.
• Maintain a positive and professional attitude while representing the company.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in business, administration, or a related field.
• Minimum 2 years of experience in a customer-facing role, preferably in a back-office or administrative capacity.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational and time management skills, with an eye for detail.
• Proficiency in MS Office suite and other relevant software.
• Ability to work independently and as part of a team, with a customer-centric approach.
• Willingness to learn and adapt to new technologies and processes.
• Excellent problem-solving and conflict resolution skills.
• Flexibility to work in a dynamic and fast-paced environment.
• A positive attitude and a passion for delivering exceptional customer service.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.