Branch Operations Executive

As a Branch Operations Executive, you will be an integral part of our back-office team, ensuring smooth and effective operations. Your primary focus will be on supporting the front-line customer care team, providing administrative assistance, and maintaining accurate records. You will play a vital role in enhancing our customer's experience and ensuring the overall success of our business.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Assist the customer care team in resolving complex issues and providing accurate information.
• Maintain accurate records of customer interactions and ensure data integrity.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor and analyze customer feedback to identify areas of improvement.
• Conduct regular quality checks on customer service processes and provide feedback to the team.
• Assist in training and mentoring new customer care executives.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Stay updated with industry trends and best practices in customer service.
• Perform any other ad-hoc duties as assigned by the management.

Qualifications

• A minimum of 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy.
• A proactive and solution-oriented mindset.
• Good problem-solving and analytical skills.
• Willingness to learn and adapt to new processes and technologies.
• A positive attitude and a professional demeanor.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.