Coll - SREXE

We are looking for a dedicated and customer-oriented individual to join our Collections team as a Customer Relationship Executive (CRE). In this role, you will be the primary point of contact for our customers, ensuring their satisfaction and maintaining strong relationships. Your main focus will be on collection efforts, where you will work closely with delinquent customers to recover overdue amounts.

Responsibilities

• Act as the primary point of contact for customers, providing excellent service and support.
• Handle collection calls and visits, negotiating and resolving payment issues.
• Maintain accurate records of collection activities and customer interactions.
• Collaborate with the customer service team to address customer inquiries and complaints.
• Ensure timely and efficient collection of overdue amounts, meeting set targets.
• Build and maintain strong relationships with customers to foster long-term loyalty.
• Stay updated with industry trends and best practices in customer relationship management.
• Provide regular reports and updates on collection progress to the management team.
• Assist in developing and implementing effective collection strategies.
• Uphold the company's values and maintain a professional image at all times.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in collections or customer service.
• Excellent communication and interpersonal skills, with the ability to build rapport.
• Strong negotiation and conflict resolution abilities.
• Proficiency in using MS Office and CRM systems.
• Ability to work independently and manage a high volume of tasks.
• Attention to detail and excellent organizational skills.
• A customer-centric approach and a passion for delivering exceptional service.
• Willingness to learn and adapt to new collection strategies.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.