Customer Relationship Executive

As a Customer Relationship Executive, you will be the primary point of contact for our customers, building and maintaining strong relationships. Your role is crucial in ensuring customer satisfaction and loyalty. You will handle a variety of tasks, including collection of overdue payments, resolving customer inquiries and complaints, and providing accurate information via phone, email, and in-person visits.

Responsibilities

• Act as the primary customer liaison, handling all customer interactions.
• Collect overdue amounts from delinquent customers in a professional and timely manner.
• Respond to customer inquiries and provide accurate information on products, services, and policies.
• Resolve customer complaints and ensure a positive resolution.
• Maintain accurate records of customer interactions and payments.
• Collaborate with the sales team to understand customer needs and preferences.
• Provide regular updates to customers on the status of their accounts.
• Ensure compliance with company policies and procedures during customer interactions.
• Maintain a positive and professional company image at all times.
• Stay updated on industry trends and customer feedback to enhance service delivery.

Qualifications

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using MS Office and customer relationship management (CRM) software.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent problem-solving and conflict resolution skills.
• A customer-centric approach and a passion for delivering exceptional service.
• Willingness to undergo training and stay updated on company policies.
• A positive and professional attitude, with a focus on customer satisfaction.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.