Executive

As an Executive in the Collections | FOS department, you will be responsible for recovering overdue payments from customers. This role involves conducting on-field visits and follow-ups to ensure timely collections and compliance with company and regulatory standards. Your efforts will contribute to the overall financial health and stability of Digitide Solutions Limited.

Responsibilities

• Recover overdue payments through on-field visits and follow-up calls.
• Maintain accurate records of collection activities and customer interactions.
• Ensure compliance with company policies and regulatory guidelines during the collection process.
• Build and maintain positive relationships with customers to facilitate timely payments.
• Collaborate with internal teams to resolve customer queries and concerns.
• Stay updated on industry trends and best practices in debt recovery.
• Prepare and present collection reports to management, providing insights and recommendations.
• Handle customer escalations and disputes, ensuring fair and timely resolutions.
• Assist in developing and implementing strategies to improve collection efficiency.
• Maintain a high level of professionalism and confidentiality when dealing with sensitive customer information.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• Minimum of 2 years of experience in a collections or debt recovery role.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Proficiency in using Microsoft Office suite, especially Excel and Word.
• Knowledge of collection industry regulations and best practices.
• Ability to work independently and manage a high volume of accounts.
• Analytical skills to interpret data and identify trends in payment patterns.
• Flexibility to adapt to changing work priorities and deadlines.
• A self-motivated and results-driven approach to work.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.