FOS Collection Executive

As a FOS Collection Executive, you will be responsible for managing the collection process, reaching out to clients, and negotiating payment plans. Your primary goal is to mitigate company losses by effectively communicating with customers and encouraging them to settle their overdue bills. This role requires excellent communication and negotiation skills, as well as the ability to build rapport and maintain positive relationships with clients.

Responsibilities

• Manage and oversee the collection of outstanding debts from clients and customers.
• Inform customers of their overdue bills and negotiate payment plans to ensure timely payments.
• Maintain accurate records of all collection activities and payments received.
• Collaborate with the accounting and finance teams to reconcile accounts and update payment status.
• Identify and escalate potential bad debts or high-risk accounts for further action.
• Develop and implement effective collection strategies to maximize recovery rates.
• Stay updated with industry trends and best practices in debt collection.
• Provide regular reports and updates to the management team on collection progress.
• Ensure compliance with legal and regulatory requirements in debt collection practices.
• Maintain a professional and courteous attitude when dealing with customers.

Qualifications

• Minimum of a high school diploma or equivalent; a bachelor's degree in finance, accounting, or a related field is preferred.
• 2+ years of experience in debt collection, accounts receivable, or a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Proficiency in using MS Office and collection management software.
• Knowledge of debt collection laws and regulations is an asset.
• Ability to work independently and manage a high volume of accounts.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and accuracy in record-keeping.
• A self-motivated and results-driven approach to work.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.