Customer Care Executive

The ideal candidates should be able to manage escalations effectively while maintaining service quality and response time standards.

This is a rotational shift role requiring flexibility to work across different time zones.

Responsibilities

• Manage and resolve customer escalations effectively
• Ensure timely and accurate responses as per SLA guidelines
• Maintain proper documentation of customer interactions
• Coordinate with required team for issue resolution
• Maintain high customer satisfaction scores
• Follow company compliance and quality standards
• Identify recurring issues and suggest process improvements

Qualifications

• 1 Position – Hindi & English, 2 Positions – Tamil & English
• Any Graduate (Mandatory)
• Strong written communication skills
• Basic computer proficiency (MS Office, email platforms, chat tools)
• Willingness to work in rotational shifts