Customer Relationship Executive

As a Customer Relationship Executive, you will be the primary point of contact for customers in the collections process. Your role is to build and maintain strong relationships, ensuring a smooth and efficient experience. You will work closely with the FOS team to resolve customer queries and provide excellent service, ultimately driving customer satisfaction and loyalty.

Responsibilities

• Manage and maintain a positive relationship with customers in the collections process.
• Handle customer inquiries and provide timely, accurate information and updates.
• Update and maintain customer interaction records in the client's CRM system.
• Ensure compliance with data privacy and security regulations during customer interactions.
• Collaborate with the FOS team to resolve customer issues and escalate complex cases as needed.
• Maintain a high level of customer satisfaction and strive for continuous improvement.
• Conduct regular customer outreach and feedback sessions to gather insights and improve services.
• Stay updated with industry trends and best practices in customer relationship management.
• Assist in developing and implementing customer engagement strategies.
• Perform other related duties as assigned by the management.

Qualifications

• Minimum 6 months of experience in Field Collections, with V2/V3 resources knowledge.
• HSC passed or equivalent, with strong communication skills in English.
• Ability to read, write, and understand English fluently.
• Proficiency in using CRM systems and data entry.
• Excellent interpersonal and customer service skills.
• Strong problem-solving and conflict resolution abilities.
• Attention to detail and ability to work independently.
• Good time management and organizational skills.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to learn and adapt to new processes and technologies.