Operations Executive

The Operations Executive will play a vital role in our CLM Domestic BFSI team, focusing on back-office operations. They will be responsible for overseeing and optimizing daily operations, ensuring efficient processes, and maintaining high standards of customer satisfaction. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various teams.

Responsibilities

• Oversee and manage daily back-office operations, ensuring smooth workflow.
• Implement and maintain efficient processes and systems for optimal productivity.
• Monitor and analyze performance metrics to identify areas for improvement.
• Collaborate with the customer care team to ensure seamless customer support.
• Handle escalations and complex customer inquiries, providing timely resolutions.
• Maintain accurate records and documentation for audit and compliance purposes.
• Train and mentor junior staff, fostering a culture of continuous improvement.
• Stay updated with industry trends and best practices in BFSI operations.
• Build and maintain strong relationships with internal and external stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in a similar operations role, preferably in BFSI.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Strong analytical skills and a data-driven approach to problem-solving.
• Proficiency in using MS Office and other relevant software tools.
• Effective communication skills, both written and verbal, for clear and concise interaction.
• Ability to work independently and manage multiple projects simultaneously.
• A customer-centric mindset with a focus on delivering exceptional service.
• Willingness to adapt to changing business needs and a fast-paced environment.
• Strong work ethic and a commitment to maintaining high standards of professionalism.

Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.