Jr. Technical Executive

Job description

Role Overview

Were looking for a Junior Technical Support Executive who is confident, detail-oriented, and eager to learn. You'll play a key role in supporting our clients with product demos, technical queries, and learning resources. If you enjoy solving problems, creating helpful tutorials, and talking about software with real users, this is your space.

Key Responsibilities

1. Software Demonstrations

• Conduct product demos for AEC professionals using tools such as Archicad, Solibri, Bluebeam, Plannerly, etc.
• Help clients understand how to integrate these tools into their workflows

2. Technical Support

• Resolve client issues using a ticket-based support portal
• Respond to queries related to installation, licensing, project files, and usage
• Escalate complex issues to the senior tech team when required

3. Knowledge Base & Content Creation

• Create video tutorials, YouTube walkthroughs, and how-to guides on using the software
• Write helpful knowledge base articles and update FAQs for client self-service

4. Training Support

• Assist in conducting training sessions and workshops
• Work closely with the support and sales teams to identify commonly faced user issues

Requirements

• Bachelor's degree in Architecture, Civil Engineering, or related AEC field
• 0–2 years of experience in technical support or software training (freshers welcome if technically strong)
• Basic knowledge of one or more AEC software tools: Archicad, Revit, SketchUp, etc.
• Clear communication in English (written and spoken)
• Comfortable with screen recording and basic video editing tools